Rhein Solutions d.o.o. (founded 1.1.2016. in Belgrade) is a service provider which provides administrative and IT-services to our foreign partners.

Currently we have a requirement to fulfill several positions for a renowned Italy-based IT-company. Therefore, knowledge of Italian language is a must!

We are looking for:

Customer Service Representative (Helpdesk) for Italian and English language – (m/f)

 

Location: Belgrade

 

Your tasks:

  • Provide first level technical support for various sales-related equipment (servers, POS, cash tills, etc.)
  • Answer inbound calls in support of on-site field technicians
  • Escalate/forward to second level support in case ticket cannot be resolved immediately

 

Your profile:

  • Fluent written and verbal communication in both Italian and English are required
  • Practical experience Customer Support
  • Excellent communication skills
  • Well developed client-orientation
  • Proficient computer user (MS Office, Internet browsers)
  • Working proficiency knowledge of Spanish, French and/or Portuguese is an advantage

 

We offer a challenging and responsible position in a motivated team. In addition to a comfortable and modern workplace in the heart of New Belgrade, with a performance related remuneration package together with varied and challenging tasks.

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