Order acceptance
Time-slot reservation
Ordering of equipment
Order placement
Customer contact
Verification of customer details (location, phone number etc.)
Order tracking and fullfilment
Order acceptance
Time-slot reservation
Ordering of equipment
Order placement
Customer contact
Verification of customer details (location, phone number etc.)
Order tracking and fullfilment
Live monitoring and support of field service engineers
Swap-parts ordering
Incident prioritization and distribution
Efficient assignment
Single point of contact / dedicated dispatcher for specific zones / areas
Handling of specific customer requirements
Single point of contact
Site visits
Clarification of site readiness
Transport and logistics
Onsite installation (including system checks, network connection, online start-up and customer instruction)
Recycling of packaging
Coordination of field engineers
Single point of contact
Site visits
Clarification of site readiness
Transport and logistics
Onsite installation (including system checks, network connection, online start-up and customer instruction)
Recycling of packaging
Coordination of field engineers
Internet advertising
Commercial employment agencies
University visits
Job fairs
Headhunting
Direct contacts through personal recommendations
Social media