- Belgrade is the new hot spot for hosting shared service centers, as confirmed by the recent setup of global industry players.
- Still an unsaturated BPO location, compared to its counterparts in the rest of CEE
- One of the largest cities in the region
- University center with around 130,000 students.
- Rich pool of candidates with good language and technical skills. Recruitment of young graduates is still fairly simple, especially among the under-30 population.
- Reliable workforce, with good business culture and high level multiligualism.
- Low attrition rates – 5%, compared to more than 20% in usual BPO locations in CEE
- Reliable and quality telecom infrastructure
- One of Europe’s most exciting cities for leisure and night life
- Easily accessible, connected with daily flights to all major European cities/transportation hubs
Key players of the service industry
