About

Welcome to Rhein Solutions


Rhein Solutions is a Belgrade based professional services company ran by a team of experienced professionals gathered around the idea of providing top-quality services to its clients. Our experience stems from years of leading Managed Services projects for global leaders in many verticals. Make use of that experience and get a top quality service for your clients, while making significant cost savings for your company.


The company is established in September 2015 by a group of leading professionals involved in the development of BPO industry in Belgrade and NCR’s success story in Belgrade (more about it here ). Years of their experience in leading large scale Managed Services projects for companies like BMW and Amazon and access to the local talent pool in Belgrade guarantee success for any future project of Rhein Solutions. Rhein Solutions is currently successfully servicing one of the largest logistics companies in Germany and expects a launch of a similar project for one of the leading global oil and gas companies in April 2017. However, we see a lot of potential for further business development and we invite you to become our clients.

This cooperation will offer a lot of benefits to the general IT market. Our employees will have a chance to work on the highest level of SIMON HEGELE GmbH and IT Chain GmbH and learning about managed services in logistics.


The quality of services we provide matches or exceed the quality provided by our counterparts in other Western European geographies in Europe, but at significantly lower costs. Belgrade is still an unsaturated market compared to most of the CEE locations and still falls into low-cost tier in the industry’s cost matrix. Quality service, combined with significant cost savings will add to any business that outsources part of their non-core back or front office activities to Rhein Solutions. Moreover, we are open to any kind of cooperation that would deploy our skills, experience, knowledge of the local environment and access to talent pool – partnering in establishment of captive centers for our clients, assistance in set-up and recruitment of candidates, external hiring, in-sourcing etc.


Our production offices are located in the heart of Serbias capitol Belgrade within strict business area – New Belgrade, easily accessible from the Belgrade Airport (10 minutes ride by car), as well as downtown Belgrade (5 minutes). It is also well connected with other parts of the town via public transportation. High-tech facility in the heart of Belgrade’s business area Redundant UPS power/battery backup Redundant HVAC Redundant network devices and services. Multiple Telecom providers (local ISP + Hungarian Telecom) Multiple access security levels 24X7 monitoring of facilities, services and application servers Additional space readily available – 300 sq m of space at immediate dispense Abundance of new office buildings – after years of stagnation, Belgrade office space market is in full swing

FOCUS ON CORE

COMPETENCIES

MAKE USE OF OUR EXPERIENCED TEAM OF PROFESSIONALS

We have spent more then 15 years in BPO industry on many different use cases and variety of business verticals. Our primary goal was based to have high rates based on our customer success.

FLEXIBILITY AND

QUICK RESPONSES

CLEARLY DEFINED

COST STRUCTURE

MAKE SIGNIFICANT COST SAVINGS WITHOUT COMPROMISING QUALITY

We have developed clear and optimal cost structure based on Global Market analysis from our niche. All costs are transparent and explained in details.
Call us to check all options.

SLA’s FOR

SERVICE DELIVERY

NO IT AND

INFRASTRUCTURE COSTS

ACHIEVE GREATER FLEXIBILITY THROUGH SCALABLE LANGUAGE AND SKILLS

We will use all our knowledge, skills and infrastructure to provide high quality standard in services but also will provide all necessary tech support based on Client need and Requests.

SCALABLE LANGUAGE

AND SKILLS

Here we presented some core values, market analysis, labor market researches and bench-marking.

CUSTOMER BENEFITS

– 24×7 service capabilities

– Single point of contact for carriage and all equipment issues and single supplier instead of Multi-Vendor

– Known costs for management and fixed price contracts

– Reduced costs for specialised IT staff

– Rich pool of candidates with languages and IT technical skills

BUSINESS CONTIGENCY

Data Network:  The center has IT room setup with redundant network devices and services. IT room has UPS, environment control devices, fire detection system and fire suppression system.

ISP Providers:  Rhein Solutions is using two (2) separate fully redundant circles, 1st line provided by a local ISP and 2nd from Hungarian Telecom

Building Access:  Restricted on two (2) levels, authorization required for accessing the office building. 1st entry level secured by 24/7 security personal