ORDER PROCESSING

Order acceptance

Time-slot reservation

Ordering of equipment

Order placement

Customer contact

Verification of customer details (location, phone number etc.)

Order tracking and fullfilment

DISPATCHING

Live monitoring and support of field service engineers

Swap-parts ordering

Incident prioritization and distribution

Efficient assignment

Single point of contact / dedicated dispatcher for specific zones / areas

Handling of specific customer requirements

CALL MANAGEMENT & HELPDESK

Single point of contact

Site visits

Clarification of site readiness

Transport and logistics

Onsite installation (including system checks, network connection, online start-up and customer instruction)

Recycling of packaging

Coordination of field engineers

PMO ROLLOUT MANAGEMENT

Single point of contact

Site visits

Clarification of site readiness

Transport and logistics

Onsite installation (including system checks, network connection, online start-up and customer instruction)

Recycling of packaging

Coordination of field engineers

EXTERNAL HIRING

Internet advertising

Commercial employment agencies

University visits

Job fairs

Headhunting

Direct contacts through personal recommendations

Social media