WELCOME TO RHEIN SOLUTIONS

We are a professional services company led by some of the leading professionals involved in the development of BPO industry in Belgrade. Years of our experience in leading large scale Managed Services projects for largest global companies and access to the local talent pool in Belgrade guarantee success for any future project of Rhein Solutions

OUR SERVICES

Rhein Solutions provides an extensive set of centralized and decentralized services for managed services with a focus on help desk, second level support, call acceptance, order processing and dispatching which are specially tailored to your business

CONCENTRATION ON CORE COMPETENCIES

CLEARLY DEFINED COST STRUCTURE

NO IT AND INFRASTRUCTURE COSTS

GREATER FLEXIBILITY AND QUICKER RESPONSE TO MARKET CHANGES

SLA's FOR SERVICE DELIVERY (RISK MITIGATION STRATEGIES)

SCALABLE LANGUAGE AND SKILLS

6832

PROCESSED ORDERS

24921

CALLS TAKEN

53

PROJECTS MANAGED

482

CUPS OF COFFEE

MAKE USE OF OUR EXPERIENCED TEAM OF PROFESSIONALS

SEIZE OPPORTUNITIES AT EMERGING BPO LOCATION – BELGRADE

MAKE SIGNIFICANT COST SAVINGS WITHOUT COMPROMISING THE QUALITY OF SERVICES

ACHIEVE GREATER FLEXIBILITY THROUGH SCALABLE LANGUAGE AND SKILLS

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CUSTOMER BENEFITS

Ø 24×7 service capabilities

Ø Single point of contact for carriage and all equipment issues and single supplier instead of Multi-Vendor

Ø Known costs for management and fixed price contracts

Ø Reduced costs for specialised IT staff

Ø Rich pool of candidates with languages and IT technical skills

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BUSINESS CONTIGENCY

Data Network:  The center has IT room setup with redundant network devices and services. IT room has UPS, environment control devices, fire detection system and fire suppression system.

ISP Providers:  Rhein Solutions is using two (2) separate fully redundant circles, 1st line provided by a local ISP and 2nd from Hungarian Telecom

Building Access:  Restricted on two (2) levels, authorization required for accessing the office building. 1st entry level secured by 24/7 security personal

THEY SAY